Email Troubleshooting
- Make sure your user name and password is all lowercase.
- Be sure the user name being entered is the full email address. Example:
username@domainname.com
Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?
Our servers have a 30 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. In Outlook or Thunderbird, you will need to click Tools > Options > General and disable where it says "check for new messages every xx minutes". If you do not want to disable it, just set it to check less often. Keep in mind, the more computers you have checking the mail, the quicker you will hit this limit.
